Last updated 15 August 2026
These terms are an agreement between you and Five Twenty Labs LLC, a Delaware limited liability company doing business as MoveMyCase. By using the service you accept them. If you do not accept them, please do not use it.
We are not lawyers, we are not your lawyer, and nothing MoveMyCase produces is legal advice. Using this service does not create a lawyer-client relationship with anyone, and nothing you tell us is protected by legal privilege.
What that means in practice:
If your situation needs legal judgement, you need a licensed immigration attorney. Our complexity questions exist to spot that early and tell you honestly.
We sell process certainty, never outcomes. We help you understand what you may do and when, and prepare it correctly. We do not promise that your case will move, be approved, be approved faster, or be decided at all.
This is not lawyerly hedging. It is documented reality: people follow every escalation step correctly and still wait. Any service that promises you a result is not being honest with you.
Escalation can also carry risk. Pressing for a decision means a decision arrives sooner, and a decision can be a denial. Where that risk is real we tell you before you act, not after.
Our dates are computed from processing information published by the United States government, refreshed regularly. That information changes, can be published late, and is itself an estimate. We show you how current ours is.
Government agencies decide what they accept, not us. A step we show as available may still be refused, and a date we compute may move.
Do not:
The checker and its alerts are free. The paid product is not on sale yet; when it is, the price, what it includes, and the refund terms will be shown before you pay, and nothing will be charged without your explicit action.
When the paid product is on sale, refunds work like this: you are buying specific deliverables, prepared from your case: your letters, the routing to the right offices, the timers on every response window, and your dated record. If you ask before your letters are generated, or we cannot generate what you paid for, we refund in full. Once your deliverables have been generated and made available to you, the purchase is generally non-refundable, except where something we delivered is defective or where the law of your place of residence says otherwise.
A government outcome is never what you are buying. Payment does not guarantee USCIS action, faster processing, approval, congressional intervention, or any particular response from any office, and no refund attaches to what the government does or does not do.
You can stop using MoveMyCase at any time and ask us to delete your data. We may suspend an account that breaks these terms or that puts other users at risk, and we will tell you why unless we are legally prevented from doing so.
The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you is limited to the amount you paid us for the product.
Nothing here limits liability that cannot legally be limited, including for fraud, or your rights as a consumer under the law where you live.
We may update these terms. If a change materially affects you we will email you before it takes effect. The date at the top is always the current version.
These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law rules. This does not remove protections you have under the mandatory law of your own country.